In Order to make your stay as pleasant as possible, the Management requests your co-operation in observing the following as an agreement between the guest and Casa Esperanza (hereinafter called ‘Management’) under which rooms are permitted to be used by the guest(s):

CHECK-IN

• Mondays to Fridays- Between 6:00pm and 8:00pm. (Special Check-In Time Available) Saturdays/Sundays – Between 2:00pm and 4:00pm. (Special Check-In Time Available)

CHECK-OUT

• Checkout time is 11AM – 12PM. Please tell us in advance if you require a later Checkout and we will do our utmost to accommodate your request.

CANCELLATION

• Guests can cancel free of charge until 14 days before arrival.
• Guests will be charged the total price of the reservation if they cancel in the 14 days before arrival. Any considerations will be made at the discretion of management.
• Guests who don’t show up, will be charged the total price of the reservation.

REFUNDS

• There will be no refunds except for early departures in the event of a natural disaster.

PAYMENTS

• This property accepts cash payments & Payswif Payments only.
• All bills must be settled in full upon departure.

ROOM KEY CODE ON ARRIVAL

• The keys will be issued to the guest after payment and administration.

GUESTHOUSE KEYS ON DEPARTURE

• Please leave the guesthouse keys on the kitchen table. Guests do not have to lock the door on departure. However, please close the door completely when leaving.

LOST KEY OR DAMAGE TO LOCKS

• The cost for replacement of lost apartment keys or damaged locks is applicable and a total amount of $150.00XCD/$56USD lock replacement and $10.00XCD/$4.00USD to be paid immediately.

CHILD POLICY

• Children of all ages are welcome.
• Crib and extra bed policies
• There’s no capacity for cribs at this property.
• This property doesn’t offer extra beds.

AGE RESTRICTION

• The minimum age for check-in is 18 years.

PARTIES

• Parties/events are not allowed.

QUIET HOURS

• Guests need be quiet between 10:00 PM and 7:00 AM.

SMOKING

• Smoking is not allowed.

GUEST ROOMS

• Please do not use flammables for heating, cooking or the like, candles, etc, in the guest room or corridors without the consent of management.
• Please do not use guest rooms/premises for any illegal activities.

VALUABLES, SECURITY AND STORAGE

• The management is not responsible for lost items. Please lock the doors when you leave.
• Although management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own safety and security.
• Keep rooms locked at all times when absent.

PARKING AREA

• Parking is available free of charge for all house guests.
• Do not leave any valuables inside your car while it is parked. Casa Esperanza cannot accept responsibility for the loss or theft of any such articles while your car is parked.

BATHROOM FACILITIES

• No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.

GENERAL/COMMON AREAS

The living room, dinning room, kitchen, laundry are common areas of the house and guests are encouraged to use them to their need or recreation, nevertheless there are some rules to abide by:

The Living Room

• Guests are allowed to use this common area and its appliances i.e., LCD tv and cable TV.
• Should be kept as you’ve found it nice and tidy. If by any chance you notice any dirt please inform management.
• Avoid making noise or disturbing the other house guests, musical instruments, radios, televisions, stereos, and/or any other source of amplified sound shall be played at a volume that shall not disturb or annoy other guests we shall pay particular attention to limiting noise between the hours of 10:00 p.m. and 7:00 a.m., we also request the guests to restrain from making any noise outside the building, in the courtyard or directly in front of the building.

The Dining Room

• Please use this common area to have your meals, preparation and cooking should be conducted in the kitchen area.
• Please clean up immediately after yourself.

The Kitchen

• Stove shall be clean and free of food and grease.
• Refrigerator shall be clean. Freezer door shall close properly. Freezer shall not be over-packed so that sufficient room is allowed for air circulation.
• Cabinets shall be clean and neat. Cabinet surfaces and countertop shall be free of grease and spilled food. Cabinets shall not be overloaded.
• Sink shall be clean, free of grease and garbage. Dirty dishes shall be washed and put away in a timely manner. Please put back into place all dishes, utensils, etc, properly cleaned after use.
• Food storage areas shall be neat and clean without spilled food. Label your food in the refrigerator. Anything not labelled and in non-consumable condition, excluding condiments that are still in consumable condition, will be disposed of.
• Trash/garbage shall be stored in a covered container until removed to the collection containers.
• Garbage disposal, if any, shall be used only in accordance with the disposal instructions.
• Please clean up immediately after yourself.
• There is also a small washer/dryer available for light loads in the kitchen area, for houseguest use only.

PET POLICIES

• No pets are allowed.

YOUR LIABILITIES

• Management will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
• Please report any accidents or incidents to management in connection with any property damage.

GENERAL INCAPACITY

Casa Esperanza cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, management will take necessary steps to minimize disruption and discomfort to guests under these conditions:

• Unanticipated interruption to electricity, water, sewage to and from the guest house;
• Industrial actions, civil uprising or criminal activity;
• Fire, frost, flooding, wind or any other force majeure event.
• Because we have several guests, we ask you to respect each other concerning cleanliness of the common areas and noise level. If we receive complaints, you will be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.
• Please respect the house and its occupants.

ENVIRONMENTAL POLICY

• The owners of Casa Esperanza are dedicated to the protection of our planets resources and would encourage our guests to help us by:
• Switching off lights/air conditioning when not in use;
• Ensuring that taps are always turned off after use;

We thank you in advance for your comprehension and co-operation. Enjoy your Stay!